WE ARE HIRING!

Sales & Customer Care Co-ordinator

 

We are looking for an energetic, well organised and personable individual to cover one of our amazing team members who has a bun in the oven!

The Role: The helping hand and supportive ear to all our customers.

 

The Person:

  • Embrace the LLK spirit
  • Be proactive and not reactive
  • Confident in their ability and knowledge
  • Organised, efficient and can work to deadlines accurately
  • Loyal to LLK and our growth
  • Shows commitment to supporting customers before, during and after-sales

 

Key Responsibilities:

  • A friendly voice – First point of contact for customers on the telephone.
  • Sales – To quote, advise and guide customer’s through buying experience
  • Shipping – To maintain good relationships and communications with our couriers.
  • Customer Care – To ensure our customers are fully informed throughout the purchase
  • Aftercare – To follow up with customers to offer support where needed

 

Other areas of responsibility:

  • Sending order acknowledgements
  • Monitor incoming emails
  • Sales admin – processing orders
  • Ensuring forward/backorders are delivered on time
  • Booking in deliveries on Palletways
  • Producing daily picking lists
  • Liaising with the warehouse team to ensure collection deadlines are met
  • Working with the marketing team to identify case study opportunities
  • Contacting customers to produce case studies
  • Seeking feedback from customers on their overall experience with LLK
  • Supporting accounts – issuing invoices and statements
  • Processing card payments
  • To update, categorise, build and manage our databases using existing company tools eg. Warranty activation forms (existing customers), Demo feedback/booking forms (potential customers) etc.
  • To use our databases to keep our customers up to date on events, new products etc
  • Building review content for the website, testimonials etc.

 

If you think you have what it takes to join our fabulous team here at LLK simply send a copy of your CV and a cover letter to kitchens@linda-lewis.co.uk!

 

 

 

SIGN UP TO OUR NEWSLETTER